Privacy Policy

Your Privacy

What is ChurchSuite?

ChurchSuite is a cloud hosted, web-based church management system (“the Services”) which is designed to help us administer our Church and provide all elements of pastoral care to our members and the community. Our members may be provided with access to a user account, which they can use to provide us with information (including personal information), update preferences and access options to allow the booking of events and recording attendance. The Services should bring benefits to everyone as we can stay in touch with you much more easily and you can provide us with information in a quick and efficient way.

In addition to ChurchSuite, we may also collect information from you in person or on paper forms or online forms within other systems. We have also included information about other forms of processing that we may carry out.

What is the purpose of this Privacy Policy?

New Community Church is a “data controller” which means we have to tell you certain information when processing your personal information. We may input personal information into ChurchSuite or may ask you to do so yourself. We may collect information from you in person or we may ask you to fill in paper forms or input information into other systems that the church uses.

If you have any queries about this Privacy Policy or how we use your personal information, please contact Melinda Lyons, our Data Protection Lead at

This Privacy Policy relates to your use of the Services and tells you:

●        What personal information we collect about you when you use the Services

●        How we collect your personal information in the Services

●        How we use your personal information

●        Who we may share your personal information with

●        Any transfer of personal information outside of the EEA

●        How long we keep your personal information

●        What we do to protect your personal information

●        What choices you have in relation to your personal information

We last updated this Privacy Policy on 17th January 2023.

What information we process about you

We may collect the following information about you:

●        your name and address

●        your mobile and landline phone number

●        your email address

●        your marital status

●        your age and gender

●        information about your family

●        your education and employment

●        your role(s) within the church (if appropriate)

●        attendance at meetings, events and training

●        to carry out a DBS check

●        the result of a DBS check

●        information about your use of the Services (e.g. when you have logged in, what pages you visited)

●        information we collect and record as part of pastoral care (this will include anything you tell us unless you tell us not to record it)

●        payment details when booking events

●        donations to the church

●        Any information you provide to us

●        Any teams or groups you are involved with

●        When you are unavailable for serving on rota

●        Dates and times that you are on a rota

Sensitive Personal Information

We may also collect, store and use the following “special categories” of sensitive personal information (if you give us this information)

●        Information about your health, including any mental or physical conditions that you notify us about

●        Your religious beliefs

●        Your racial origin

●        Your sexual orientation

●        Any criminal record

Personal Information you give us

We may collect personal information from you when you attend church and speak to us in person. You may also fill in one of our paper forms, a form available in a different electronic system.

We collect personal information from you when you or we set up a user account in ChurchSuite. If we set up an account on your behalf, then we will input personal information from you that we collected from you in person, on paper forms and from contact forms on our website. We will also collect information from you when you update your user account on ChurchSuite.
Personal Information we collect automatically

When you use the Services, we may collect certain information automatically such as:

●        IP addresses (the name your smartphone uses to identify itself to us)

●        Your activity in the Services including times and dates of visits

●        Information on your location

●        other websites you may have visited


We use cookies to collect information automatically. A cookie is a small file of data which our website places on your computer’s hard drive. The cookies give us information such details of your visits to our website and information about other websites that you visit.

Cookies allow websites to respond to you as an individual and let us tailor our website to your needs, likes and dislikes by gathering and remembering information about you. We use cookies to help us to provide you with a better website.

Our Cookies

We use our own cookies to recognise you when you visit our website. This means that we can track usage information across the areas of this website. We also use a cookie, called "seenChat" to determine whether this is your first view of the chat interface or not.

Cookies that we use

Google Analytics

Google Analytics is a service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how users use our website. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your, and other users’, use of our website, compiling reports for us on website activity and providing other services relating to website activity and Internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our site, but is not sufficient to identify you, or your computer or mobile device, individually.

Google cookies are "_ga" and "_gat". You can find more information here, including a link to Google’s privacy policy.

How to delete and control cookies

Most computers automatically accept cookies but you can change your settings so that you will not receive cookies and you can also delete existing cookies from your computer.

If you do change your settings, you may find that some parts of our website will not function properly. If you do not adjust your settings, you will accept cookies provided by this website.

To find out how to delete cookies or adjust their settings please visit

How we use your Personal Information

Our legal basis for using your information

The law only allows us to use your personal information in certain limited circumstances.  We have listed these below and what information they allow us to process.

1.       Where it is necessary for our legitimate interests

The GDPR specifically states that a church may use legitimate interests to process personal information relating to its members to administer your membership to the church. We have put safeguards into place to ensure that your personal information is protected and that your fundamental rights and freedoms are not overridden.

Examples of how we may use your information for administration purposes:

●        to set up your ChurchSuite account

●        To administer attendance and membership records

●        To fundraise and promote the interests of New Community Church

●        to provide you with pastoral care and other support that you have requested and we believe would be helpful to you

●        to manage our employees and volunteers and put together rotas

●        To enable us to provide a voluntary service for the benefit of the public

●        To maintain our accounts and records (including the processing of gift aid)

●        To inform you of events, news and meetings at New Community Church

●        To add you to a Whatsapp group related to the ministry you have agreed to serve in

2.       Where you have consented to us using your personal information

Examples of how we may use your information with consent

●        We may ask for your consent to send you information including church news, information about our events and other marketing materials

●        We may also ask for consent where you have given us information as part of our pastoral care and asked us to use it for a certain purpose.

3.       Where we need to perform the contract we have entered into with you

Examples of how we may use your information in order to comply with a contract that we have entered into with you:

●        to buy tickets for events

●        to administer the Services (such as troubleshooting, data analysis, research)

●        to tell you about changes to our website, software or Services that will affect your use of ChurchSuite

●        to help us (or the software developers) improve the Services.

4.       Where we need to comply with a legal obligation

Examples of how we may use your information to fulfil a legal obligation

●        keeping records for gift aid purposes

●        to prevent and detect fraud

●        to protect children and vulnerable adult

●        to get your feedback on the Services

How we use sensitive information 
“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information in the following circumstances:

1. In limited circumstances, with your explicit consent recorded in writing (e.g. where you tell us information in order to obtain support and pastoral care from us – for example this could relate to physical or mental health).

2. Where we need to carry out our legal obligations (e.g. ensure DBS checking is done where appropriate)

3. Where it is needed in the public interest and in line with our data protection policy.

4. Where it is needed In connection with our children and vulnerable adults protection policy.

Less commonly, we may process this type of information where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

What this means in practice

We may use your sensitive personal information in the following ways:

●        your mental or physical health, racial origin, sexual orientation or criminal record in order to provide you with support and pastoral care.  We may also use this information to help you access support and benefits if appropriate and requested by you.

●        your religious beliefs in order to administer your membership of our church

●        your DBS check (which may contain information relating to criminal offences or presence on a register) to decide your suitability for roles in the church

In all cases where we require consent, we will seek your written consent or record your consent in writing to allow us to process certain sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.

Sharing your Personal Information

Other third parties

We may share your information with certain third parties including:

●        With other members of our church so that we can integrate you into the church, they can provide you with support and pray for you

●        Other churches – if you request us to pass on your information either to them or from them (if you move)

●        Support services and benefits providers (e.g. local authorities, your doctor)

●        Our suppliers for the performance of any contract we enter into with them or you

●        Our software providers who need to see your information in order to keep our website up and running

●        Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users

We work with the following organisations:       

●        ChurchSuite

●        HMRC (for claiming of Gift Aid)

●        LibertyPay (for processing of Card Donations)

●        TextLocal (sending of text messages)

●        Paypal (for the processing of online donations or bookstall sales or other sales)

●        Planning Center (for the communication of worship team and rotas)

●        GoogleDrive

●        Dropbox

Legal Requirements and Law Enforcement

We may also disclose your personal information to third parties:

●        If we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations such as law enforcement agencies.

Third Party Privacy Policies

The Services may contain links to websites owned by other organisations.  If you follow a link to another website, these websites they will have their own privacy policies.  We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Keeping your Personal Information

How we store your personal information

The security of your personal information is important to us.

We use appropriate technical and organisational measures to safeguard personal information and encryption technology where appropriate to enhance privacy and help prevent information security breaches.

Any personal information that we provide to you will be held within the EEA.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Information on our third-party providers can be found above.

Retention of information

We only hold your personal information for as long as necessary for the purposes for which we collected your information.

We have set these timescales in accordance with any applicable legislation and where none exists then we will keep your information for the duration of any contract that you have entered into with us and then for a period of 7 years after which time it will be deleted.


If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.

Your rights

Access to information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information.  You can also ask us to restrict the information that we process about you.

You can request that we change, amend, delete your information or restrict our processing by emailing us at

Right to be Forgotten

You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by emailing or writing to us.

Transferring Personal Information

You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

Any Questions?


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